A day in the life of Michael Schacht – our sales expert for financial translations
What is the first thing you do when you get to the office?
First of all, I say “good morning” to all my colleagues – then I make coffee! In the meantime, I start up the computer and check our customer relations management tool PluNet, Outlook, and the business networking sites LinkedIn and XING. It’s like firing up the engines and getting into position on the runway. Then it’s time for cabin crew, please take your seats for take-off.
I am the representative of an international financial services provider and would like to have my annual report translated from German into English. Am I right in coming to you with this? How can you help me and why do I need a salesperson?
With EVS Translations you’re right on the money! Translations are not bulk goods – as a certified translation company in accordance with DIN ISO 17100:2015 and DIN ISO 9001:2015 standards, we can provide you with a highly qualified and advice-intensive service. My job as a salesperson is to convince you of our team’s expertise, of our experience from 25 years as a language services provider, and of the added value you gain from working with us.
To do this, I would like to learn from you, the customer, what exactly you are looking for and what is required, what requirements are important to you, what key data must be complied with, and about any bad experiences you have had in the past with other service providers, if applicable.
As a salesperson, I can offer you the solution to your problem.
What do you do in your day-to-day work as a sales expert for translations?
In the sales department, not only do we oversee all inquiries from new prospective customers, who contact us by phone or through our website, but we also prepare calls for tender, generate quotes, and acquire new customers. This also includes customer visits.
In a nutshell, the customer talks and we in the sales department listen! We identify what customers’ needs are and how we can help them. As soon as we have this information, we create a bespoke solution that is tailor-made for them.
Working together with other departments, sales develops strategies on how we can best appeal to different target groups. We collaborate with the marketing department to formulate sales and advertising materials, such as blog articles, information materials for interested parties and customer presentations. Our goal is to make potential customers aware of the individual added value of working with EVS Translations and to provide them with competent advice.
What is your favorite thing on your desk?
Next to my coffee cup, it’s definitely my telephone and headset – this is my means of making contact with customers and the EVS Translations team. This is how I acquire and advise customers. I also help my colleagues out with all kinds of challenges because it is only by working together that we can find the right solution for our customers.
How did you come to work at EVS Translations?
I ended up at EVS Translations Berlin via a short detour. I’m interested in languages in general, so when I saw a job advertisement for an office manager at a translation company I put in an application. To my mind, speaking to people in “their” language is a kind of “service” that is always worthy of appreciation. My very first order was a menu for a hotel restaurant. Over the past few years, we have become experts in specialist fields like medicine and pharmaceuticals, technical and automotive, as well as finance, business and legal translation. The last few fields are my hobbyhorse and are what constitute the focus of my work. Nowadays, my job focuses specifically on acquisitions, consultancy and tender preparation. I look forward to the years ahead and the new projects that our customers have in store for us.